From the pictures it sure looks like you got shamboozled. Shade variations are common in carpets, hell they usually cant even get it right from right to left, but those do look like 2 different qualities. Pictures are hard but thats my 2 cents
The problem I have is when you said they ?sent a sample off to the mill for verification?. All I can think of is how the eff do you not know what you ordered because mills don?t just send out the wrong stuff as often as some people would have you believe. What happens when it comes back as the correct carpet that you ordered? Dye lots vary, samples have already bloomed, blah blah blah but now you have it in your head that that is not the correct material.
Hard to see if both carpets are running same direction, that affects the reflection/color. Rolled carpet fibers tend to lay down with pile direction and will reflect more light than an opened flat piece of carpet as the memory raises the fibers with no downward pressure from carpet being rolled up. Dyelots do vary, and if you dislike the texture/type/walk/vacuum marks its an issue of satisfaction with some customers. Make sure you?re happy now. With a machinists rule one could measure the warp and weft (length and width) of one square inch of each carpet to determine if both pieces were tufted equally. Along with height.
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